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You have 7 days from receiving your order to request a return or exchange.
Need a different size? We're happy to exchange, subject to availability. Email marketing@lasofiaclothing.com or WhatsApp +968 9390 0040 and we'll guide you through it. If your size is unavailable, we'll offer a refund or store credit.
To be eligible, items must be unworn, unwashed and undamaged, with all tags attached and in their original packaging. For reasons of hygiene we can't accept items that have been worn, washed, scented or altered. Made-to-order and Final Sale pieces are not returnable.
How it works: message us with your order number and reason, we'll confirm eligibility and share return instructions, then send the item back via a trackable courier such as Aramex or Oman Post.
Return shipping is the customer's responsibility unless the item arrived faulty or incorrect. Approved refunds are issued to your original payment method within 7–10 business days.
Arrived damaged or incorrect? Contact us within 48 hours of delivery with photos and we'll make it right at no cost to you.